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Home > Return Policy
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We want you to be entirely satisfied with purchase made at EZ Baby Buy. If you're not happy we welcome your return or exchange within 30 days of the original order date as long as the following criteria are met:
The toy(s) were purchased from EZ Baby Buy.
The toy(s) is new and unused with no signs of wear or use.
Any dolls or stuffed animals have all the original tags attached.
Any dollhouses, tricycles or play kitchens have not been assembled.
Did you receive a damaged or defective item? Click here for instructions.
THE RETURN/EXCHANGE PROCESS
A. USE THE "RETURN/EXCHANGE FORM"
Shipments from EZ Baby Buy are packaged with a customized "Return/Exchange Form". Simply fill out the form and enclose it with your shipment.
If you don't have the original "Return/Exchange Form", please contact us. We'll be happy to e-mail, mail or fax you another.
B. SEND US YOUR RETURN
For your protection and to help ensure you get a full refund, we recommend the following:
Use the original packaging materials and box.
Ship the return with UPS or USPS with insurance.
Send your return to:
EZ Baby Buy
Attn: RETURNS
71 Mt. Vernon Street, Suite A
Ridgefield Park, NJ 07660
C. GET A REFUND OR STORE CREDIT
1-2 weeks upon receipt and inspection EZ Baby Buy will issue a refund of the purchase price paid less any coupons, point discounts, shipping charges and gift wrapping fees, if applicable.
For example, if you return an item that is $20 and used a 10% off coupon, $18 will be refunded. Additionally, the value of our Free Shipping promotion will be deducted.
The original purchasing credit card is issued a refund within 5 business days of receipt of product(s). It typically takes 1-5 additional business days for the refund to post or appear on a credit card statement.
Items received as gifts are eligible for store credit or item exchange.
Shipping and gift wrapping charges are not refundable unless there was an error on our part.
Refused shipments/orders will be assessed a 10% restocking fee, the cost of return shipping, or both at the discretion of EZ Baby Buy. The assessment will be deducted from the refund amount.
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